Refund/ Return Policy

Return Policy
For products purchased from Boonw, you are entitled to a 14-day no-reason return period, calculated from the date of receipt of the goods. If the product has quality issues, you can contact us via the following email: boonw01@outlook.com 

Return Conditions
Keep the product in its original condition, unworn, unwashed, and undamaged, and it should not affect secondary sales. Please return the product with the complete original packaging, accessories, product labels, invoices, and other items. If there are quality issues with the product, please provide clear photos or videos as evidence. Custom-made items (such as embroidered, tailored, or personalized items) are final sale and cannot be returned, exchanged, or refunded. 

Friendly Reminder
Thank you for shopping with us. Due to the nature of our products, we do not accept returns or offer refunds in the following cases: Final Sale/Discounted Items: All items purchased during promotional periods or with significant discounts are final sale and cannot be returned or refunded. Jewelry & Accessories: For hygiene and safety reasons, all jewelry, accessories, and personalized items are non-returnable and non-refundable. 

Return Shipping Costs to Be Paid by the Buyer
If the return is due to personal reasons (such as changing your mind, incorrect size, or dislike of the color), the return shipping cost will be borne by the buyer. We recommend using a trackable shipping method to monitor the return shipment. 

Return Process
Within the specified return period, submit a return request via email or online customer service, including the order number, reason for return, and other relevant information. After customer service approves the return, we will provide the return address and return instructions. Follow the instructions for returning the product, and we recommend using a trackable shipping method to track the logistics. Once we receive and verify the returned item, we will process the refund according to your original payment method. The refund processing time is typically 5-7 business days.